Free shipping policy
At Sassy Shih Tzu, we are proudly offering free standard shipping worldwide with no minimum purchase.
- North America : 2 to 4 weeks
- Europe : 2 to 8 weeks
Shipping time does not include our handling time process. We do our best to ensure a timely delivery for all orders. Keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.Processing time
Orders typically ship within 5 to 7 business days. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes high demand items that are experiencing stock availability issues, then the order can take between 5 to 10 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays. We appreciate your patience.
Tracking my order.
A tracking number is available upon request only at email@example.com
Taxes and Duties
Orders may be subject to customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer. In addition, some orders may experience customs delays.
All payments and refunds are charged in USD dollars. Currency conversion is for reference only. We suggest checking with the issuing bank of your credit card to find the exact exchange rate. We do not account for changes in exchange rates and will not issue price adjustments based on fluctuations of exchange rates.
*Note that if you ordered more than one time, some items may arrive in distinct packages within a few days of one another.