Shipping Policy
Free shipping policy
At Sassy Shih Tzu, we are currently offering FREE Standard Shipping to all Orders within the US, with NO Minimum Purchase.
To Other Counties, We Offer a Flat Rate Shipping Charge, no matter the size of the order..
Please See Flat Rate Shipping Charges Below:
(Non US) - Zone 1 - Flat Rate Charge $14.95
Canada, Mexico, United Kingdom, Australia
(Non US) - Zone 2 - Flat Rate Charge $16.95
China, Japan, Singapore, South Korea, Taiwan, United Arab Emirates, South Africa, Costa Rica, Brazil, Chile,
If you live in a Different Country, other than those specified above, it is best to Contact Us in order to check whether your product can be shipped to your Country and What the Shipping Costs would be.
Not All Products we Carry Can Be shipped to all Countries, so Reach Out to Us Anytime if you have any Questions about Shipping to non-US Countries!
Approximate Shipping Time Frames
Shipping time does not include our handling time process, We do our best to ensure a timely delivery for all orders. Keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Orders typically ship within 5 to 7 business days. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes high demand items that are experiencing stock availability issues, then the order can take between 5 to 10 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays. We appreciate your patience. We will try to communicate via email about any processing or shipping delays that may occur. So please ensure you use a valid email at checkout in case we need to reach out to you about your order.
Tracking my order.
A Tracking number is automatically emailed to you when your order ships, to the email address you provided at checkout. If you don't receive your Tracking number within 5 to 7 Business Days you can Send us a Message through our Tracking Form Here, and We will look it up for you and Resend the Tracking # via Email again...
Taxes and Duties
Orders outside the US, may be subject to customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer. In addition, some orders may experience customs delays, that are out of our control.
Currency Conversion
All payments and refunds are charged in USD dollars. Currency conversion is for reference only. We suggest checking with the issuing bank of your credit card to find the exact exchange rate. We do not account for changes in exchange rates and will not issue price adjustments based on fluctuations of exchange rates.
* PLEASE NOTE: If you order multiple items in your order, some items may arrive in multiple packages within a few days of one another. So you might have different Tracking #'s as well.
If for any reason, you don't receive all your items from your order within the Expected Shipping Time Frames referenced above, Please Reach Out to us, at this Contact Us Form, and We will Research your order and Get Back to you within 48 Business Hours.
Your Satisfaction is our Top Priority!